Taken together, the case studies in this Report highlight the core components of an effective performance and accountability framework – a comprehensive system to optimize individual and system-wide performance through establishing outcome goals, tracking, and incentivizing progress against them The case studies show that effectiveness is not determined by implementing a set of individual policies, tools, and structures, but rather how they are collectively used to drive a culture that empowers its people to achieve a system’s ambitious agenda.
The components of a performance and accountability framework that are featured in these case studies include:
• System leadership that prioritizes a culture of high-performance around targets.
• Outcome focused targets and supporting indicators that are well understood and communicated throughout the system, to define and quantify a system’s aspiration.
• Quantitative data which is available and regularly shared across a system to gauge system performance, and to identify areas for additional focus or support.
• Targeted and tailored support for system actors to help them improve performance, including a focus on specialized support for underperformers, driven by an understanding of data and evidence.
• Performance routines and reporting with key system actors focused on reviewing progress, problem solving, and decision making to unlock barriers to improvement.
• System engagement and site-visits/fieldwork that surfaces key challenges and opportunities to drive improvement.
• Public engagement that keeps the public up to date on progress.
Some of these components may require adaptation to different parts of the system. For example, targets may feature in performance agreements for senior leadership roles, but not for frontline staff who may be engaged in a more indirect way around targets (for example, communication of the reform with a focus on enhancing practice and improved outcomes). Similarly, formal performance routines that focus on a broader strategic reform are effective at driving a performance culture at senior levels, but not so for frontline staff who are rightly focused on teaching practice in their classroom. To be effective, embedding a performance and accountability culture across a system requires a nuanced and tailored application of these components to frontline staff, middle management, and senior levels.